Q: Is there a charge to originate my embroidered design?
A: There is a one-off cost to set up new embroidered designs, the cost will depend on the size of your design, typically between £10 to £60, sometimes cheaper. We can quote for your setup cost once we have seen your artwork. Please upload it using the upload link that appears on the pages showing the product details.
Q: Is there a set up cost for screen printed designs?
A: Yes - £20.00 per colour.
Q: Will I have to pay origination costs on future orders?
A: No, embroidery and thermal origination costs only apply to your first order. However, screen set-up costs apply to each order.
Q: Does the cost of my products include my design?
A: Your quote will itemise the costs. Depending on the order, sometimes we absorb the set-up/origination costs.
Q: Can we see the designs before they are applied to our order?
A: Yes, for embroidered designs we can send you an embroidered sample to approve, for printed orders we can send you a full size colour proof.
Q: Are there any other costs involved?
A: The only other costs are VAT & delivery.
Q: How can I pay?
A: By BACS, cheque or credit/debit card. Payment with order unless account terms have been agreed. Please allow an additional 4 working days for cheque clearance.
Q: Can we have more than one logo on our clothing?
A: Yes; please contact us for a quote.
Q: Can we have more than one print process on our clothing?
A: Yes; we will always offer the best solution to your printing needs. We have carried out jobs which have required thermal, screen print and embroidery on each garment.
Q: Can we order plain clothing without any embroidery or printing?
A: Yes please fill in the "Contact Us" form with all the details for a quotation.
Q: How many colours can we have in our design?
A: For embroidered designs 12 colours, for screen printed designs 4 colours.
Q: What are your delivery times?
A: Our standard delivery time is 7-10 working days from proof acceptance for urgent orders quicker than this please contact us for details. If we can do it, we will. A premium charge may apply
Q: What formats can we send our artwork in?
A: We can accept artwork in the following formats: Pdf, Bmp, Jpeg, Tiff, EPS, Corel Draw, Corel Photopaint; Adobe Photoshop, Pagemaker, Photoshop, Illustrator, InDesign: Microsoft (please see Microsoft FAQ) Word, Excel, Powerpoint, Publisher. If you need further help, please contact us.
For CAD-cut work, ideally the artwork should be in vector format in Corel Draw. Other formats are acceptable but may incur a set-up charge.
Q: Can I provide my own artwork?
A: Yes. We can ‘meet’ you at any stage of your project; developing your requirement from basic notes, from a part-finished situation or completed artwork. If you are planning a comprehensive print project, where you will need to put in a lot of preparatory work, please contact us to discuss your ideas to ensure that we can turn them easily and cost effectively into the finished solution. It is saddening to inform a potential client that all their efforts are in vain when a little early guidance would have achieved the objective. Please see FAQs on Microsoft product files and Design quality.
Q: Can I send Microsoft product files?
A: These are not ideal as the output can vary between differing computer systems. We will normally accept these but may ask for a printed copy for layout purposes. We reserve the right to charge a resetting fee should the file be unworkable. You will be informed of any additional charge prior to commencement of work.
Q: What quality of design is best?
A: Ideally, the better the resolution, (higher dpi) the better the printed solution. Pictures of 200-300 dpi at the output size are acceptable; any less and the final image quality reduces. Images taken from internet web pages are not normally suitable, especially if they need to be enlarged.
Q: What colours can I use in my design?
A: If company colours are ‘pantone’ then we can match these on request for screen printing. We stock a wide range of thread colours and will match to the nearest available.
Q: Are the garment colours on my screen accurate?
A: The garment colours shown or printed from the website are only approximate. If you need accurate colours then please contact us for a garment sample. A charge will be made for this service.